Our Design Services
We are creative technologists who make, collaborate and design with people. A lot of the time we help people work out what they need and help them along their way.
Whether we are designing process pathways, mapping journeys and experiences, or making content and information services, understanding your purpose and audiences is essential to kick off any project. We can either get you started on your project in the research and discovery phase or be part of the end to end delivery of your vision. It all depends on your budget and timelines. We can tailor our process to suit your needs.
If you are interested in finding out how we can help you, we’d love to chat.
Purpose and outcomes definition
Audience and user research
Workshops and interviews
Stakeholder and systems mapping
Journey identification and mapping
Process and experience mapping research and co design sprints
Profile/character (persona) creation, user and jobs to be done stories
Content and data analysis
Project approach / recommendations
Creative direction / visual identity
Content strategy and design
Data narrative design, visualisations and infographics
Process pathways, experience journey maps, lifecycle and workflow
User experience design (UX) and interaction design
Information service design
Story development, copywriting, and editing
Visual communication & illustration
Video and animation production
Recommendations on process and systems reform
Content pipeline planning
Process or policy improvement implementation
Digital tools to co-create, publish and help track policy and process changes over time
Social media and digital amplification
Service design and continuous improvement recommendations
Who we’ve worked with
Open Gov & Transparency
Nook are local and global advocates, part of large network of people, organisations and governments from all over the world who are all working on inspiring transparency, accountability and many other open government initiatives.
If you work in an organisation interested in transparency and open government but not sure what it is, or how you can do it, we’d love to help. We can design presentations suited to your needs, run discovery workshops, and provide bespoke advisory services for you and your team.
Interested in knowing more, please get in touch with Mel.