Content Design & Strategy | Transport for NSW

Future Transport | A platform for sharing and collecting ideas about the future transport needs for NSW

The vision for Future Transport is to be a living strategy - a new way of planning that will adapt to changing technologies and evolve as our communities grow. It will allow for the creation of new services and business models to suit to our diverse community’s changing needs.  

To provide opportunities for everyone to contribute, Transport for NSW has developed a website to collect ideas and community sentiments via surveys, as well as the ability to provide feedback on specific sections of the draft Future Transport Strategy and Plans.

To engage with community in new ways, we've created a series of data stories, illustrations to explain concepts, animations, and calls to action published via the website and social media.

This project is the beginning of an ongoing community engagement strategy to encourage people to get involved in designing the future of transport in NSW for the next 40 years. 

Nook produced over 450 data stories, maps and animations and over 700 content assets, over the three phases of the project.

Role: Creative Direction (community and industry focused content), Content Strategy and Design, Social Strategy and Community Engagement and Service Design support.

Other service providers: Apparent (website), Small Multiples (survey/state insights), Arup (website interactive map), Agency (emoji design), Wordflow (strategy and plan conversion), L&L design (print versions). 




Common Ground

Providing easy access to information about exploration, mining, and production activities in New South Wales

Common Ground is a mobile web app presenting locations of applications and titles, as well as simple explanations of complex processes and other useful information about titles, companies, and the place of community in the decision making process for any potential activity.

Made for and with community and industry. Our objective was to be open, participatory, and demystify the processes related to mining and production in NSW. 

Role: Producer, Service Design, Creative Direction, Content Production, Stakeholder Research and Management.

Client: NSW Dept of Trade & Investment, Division of Resources and Energy, Geoscience Information Program.

Collaborators: Small Multiples, Spatial Vision.

We are often asked how Common Ground came about. If you are curious too, you can find an in-depth article on Medium about the making of Common Ground, the political context, and our collaborative and participatory design process.

Common Ground appears in the Natural Resource Governance Institute and Open Contracting Partnership report Open Contracting for Oil, Gas, and Mineral Rights: Shining the Light Good Practice


research & RECOMMENDATIONS | Nsw procurement 

NGO Buyer Experience Research | NSW Department of Finance, Services and Innovation

NSW Procurement and procurement teams in many agencies provide help to connect people with government rates and are a source of useful information about goods, services and suppliers used by the NSW Government.

The aim of this research is to help the NSW Government better understand how community, social and human services purchase goods and services and make procurement decisions, so they can improve their services to meet their needs.

Service Design Recommendations | draft district plans | Greater Sydney COmmission

NSW Department of Planning and Environment

The Greater Sydney Commission (GSC) was established to oversee and coordinate urban growth in Sydney. It is responsible for metropolitan planning. Six District Plans were being drafted for publication. The purpose of the first exhibition phase was to solicit formal submissions, gather feedback and comments from all stakeholder groups on the content of the plans. The final plans were published in late 2017.

We were asked to focus on how the GSC could “digitise the draft plans” for community engagement to meet the legislated first release deadline and what was possible in a 12 week timeframe.