Who we are

Nook is a company of people who come together to make good stuff happen. We have a small core crew working on Nook product development. For projects with partners, we bring on collaborators with the skills and expertise we need, when we need it.


Image of Mel Flanagan - Founder - Creative Director - Service Designer - Producer - Writer - Researcher - Content Strategist - Maker - Mentor - Advocate

Mel Flanagan

Founder - Creative Director - Service Designer - Producer - Writer - Researcher - Content Strategist - Maker - Mentor - Advocate

Mel is a seasoned storyteller, information designer, maker of useful products, connector of people and systems.

She is a local and global advocate for transparency, open data, open process and many other initiatives to improve social justice, public access to information and participation, government and private sector integrity and accountability.

Mel is Chair of the Publish What You Pay Australia Steering Committee, having been a member since 2018. PWYP is a global coalition of over 1000 organisations campaigning for extractive industries and energy transition transparency, making sure countries and communities benefit from their resources, and have what they need to mitigate climate change - now and in the future.

Mel started out in entertainment marketing and the music industry back in the 80’s, before immersing herself in the world of musical theatre with Cameron Mackintosh Sydney, working on; Cats, Les Miserables, The Phantom of the Opera, Five Guys Named Mo, and Miss Saigon

In London she freelanced in the advertising, TV series and feature film production for the BBC and Film Four, and as an agent representing film technicians at ICM. 

On return to Sydney she worked across story development and production on the films; Oscar & Lucinda, Two Hands, Strange Fits Of Passion, Ned Kelly, Gettin’ Square, The Square, The Three Stooges, New Zealand film NO.2. During the eight years she worked at at Fox Icon and Working Title Films with producer Tim White, she managed a slate of over 20 films and the assessment of over 7000 projects.  

In 2005, Mel decided she’d spent enough time with imaginary people in fictional circumstances. So, she shifted her focus to real world stories, documentaries - enhancing her skills to design software, engage and connect audiences using digital technology. 

Along this journey she: managed a small boutique arts hotel (Regents Court) where she created an artist/writers residency supporting 23 projects, designed their community focused web site, and established sponsorships with Sydney Opera House, Company B, Message Sticks Festival, and many others; assisted arts and eco travel enterprises such as the Freycinet Experience Walk with marketing strategies; made independent theatre; executive produced a mobile TV show Street TV for Vodafone (before smart phones arrived and changed the world!).

Mel has also; built teams and designed productivity tools for VFX, animation, and interactive digital media companies (Dr D Studios, Rising Sun Pictures, Spinifex) on films Happy Feet 2, Mad Max Fury Road; produced documentaries; worked on 3D projection mapping projects and experience design for Australian Maritime Museum.

Mel is passionate about the environmental sustainability and circular economy sector. She has shared resources and saved lots of almost-wasted-resources from creative industries going to landfill. She supported a community of resource recovery social enterprises, Zero Waste Network, pro bono for about 8 years.

These experiences helped Mel get well and truly in touch with her inner geek. She dreams of making useful software, productivity and knowledge sharing tools and ways to make and fund cross media social impact stories.

Mel introduced participatory design and an agile, collaborative making approach to the NSW Government back in 2012 when making Common Ground.

Since then, Mel has been dedicated to designing open government engagement tools, open data and storytelling initiatives, and finding ways to help governments engage and better connect with audiences. She is a not-so-secret procurement nerd, has a passion for visualising processes and life cycles, and using her storytelling skills for social good. She loves leading our crew of like-minded makers, being an open government advocate, and helping others on their mission to make a difference.


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Steven Berends

Service Designer - Content Designer - Content Strategist - Growth Strategist - Researcher - Agile Coach - Heldentenor

Steven is one of Australia’s most experienced government content strategists and designers.

He started his content journey as a globe trotting advertising creative and content strategist. Highlights include being part of the Global Creative Centre of Excellence in the EuroRSCG Worldwide London and delivering the content strategy for Australia.com at DT/Ogilvy.

His experience of working to the Government Digital Service Standard and the Service Design and Delivery Process dates back to 2016, as one of the first wave of content designers in the Digital Transformation Office. In this role he led content and growth for the Digital Marketplace Beta and contributed to the creation of the DTA Content Guide. 

Since then Steven has led and contributed to a number of successful agile content and engagement projects: Future Transport 2056 (Transport for NSW), buy.nsw website redevelopment (Treasury NSW), Medicare Beta (Department of Health), Find Export Markets (Austrade), Premier’s Priorities Life Journey Change of Name after Marriage (NSW Department of Customer Service).

When not designing content, whipping up a process pathway or quoting the agile manifesto, Steven can be found working on his children’s books, or singing opera in the 'Bel Canto' style. 


Sophie Brown

Communications - Writer - Journalist - Campaigner - Researcher - Globetrotter

Sophie is an accomplished communications specialist with a passion for evidence-based storytelling for collective action and positive social change.

She has over a decade of experience as a digital journalist and international campaigner for open societies and good governance.

Sophie’s work on politics, corruption, government reform, public procurement, open data, and civic engagement has been published by leading media outlets and agenda-setting organisations, including CNN International, Transparency International and the Open Contracting Partnership.

She is a representative of the Seek Initiative, a non-profit organisation dedicated to strengthening community-led research on issues in the public interest. Sophie holds a Bachelor’s degree in Communications and International Studies from the University of Technology, Sydney, and a Master of Journalism from the University of Hong Kong.

Sophie returned to Australia in 2023 after 10 years living in Berlin. She has joined us at the Nook to work on all things open.


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May Miller-Dawkins

Advocate - Researcher - Service Designer - Systems Thinker - Nomad - Radiant - Facilitator

May is an independent advocate, researcher, strategist, and advisor.

She returned to Australia from the United States in 2018, where she was the Director, Governance and Transparency at The B Team, a not-for-profit initiative formed by a global group of business and civic leaders to catalyse a better way of doing business, for the wellbeing of people and the planet. She worked internationally with business and civic leaders on beneficial ownership transparency, open contracting, responsible taxation and civic rights.

Previously May was head of research for Oxfam Australia and led Oxfam International’s 12 country study on the human impacts of the global economic crisis, producing results used by governments and international institutions in their responses. She has advised CEOs, governments and non-profits on public policy and strategy. She serves on the global board of Gender at Work. She has a BA (First Class Honours – Politics and International Relations) and LLB from UNSW and an LLM from New York University. 

May served on the Australian Open Government Forum as a civil society member. She is a regular at the Nook, collaborating with us on open government advocacy and open data projects such as open contracting and open process. She worked with us on the Data Sharing and Participation project with NSW’s Chief Data Scientist and Data Analytics Centre, and lends a hand when we need on our story platform Making Open and collaboration tool, Make Paths.

Now living in New Zealand, May can be found supporting community-led development and social change leaders.


Adeel Jaffery

Visual designer - Illustrator - Researcher Communicator Budding Service Designer

Adeel thrives on a healthy dash of chaos and aims to develop designs that can make the world a better place.

He likes to dabble in many things, from interpretive signage to bio-design and everything in between. He hopes to use his design skills in meaningful ways that challenge the current limits of what design means. He has a particular interest in service design, design for social change and cross-cultural design. He is fluent in Hindi-Urdu, proficient in reading, writing, and speaking Japanese, and has a receptive understanding of Punjabi and Arabic. He is a highly collaborative designer and enjoys sharing ideas and learning from people to take concepts to the next level.

Adeel is a Visual Communications graduate and currently completing his Bachelor of Arts in International Studies (Japan) at University of Technology Sydney (UTS).  Adeel joined the Nook crew after a Shop Front collaboration on the Making Open project, which he is now lead designer on.


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Mark Tanner

Designer – Web Dude – Wine Connoisseur - Raconteur

Back in the UK, Mark started out in graphic design, branding and communications. 

He spent many moons working direct with clients and on the agency curcuit. He worked with big pharmaceutical companies before moving to Sydney where he spent a wee while at digital agency, Protein-One, working on branding, campaigns, and apps for companies such as Vic's Meats, Victor Churchill, and Westpac.     

When not designing, Mark is now Mr Web and product dev. He loves making digital things.  He has a great eye and ear for story and  figuring hard stuff out. 

 


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Mike Rossi

Illustrator – Designer – Data Storyteller - Traveller - Map Lover

Mike is a designer, artist, photographer, and illustrator from Sydney.

He's into typography, lettering, infographics, data visualisation, maps (illustrated and technical), and coffee. He's usually figuring out a way how to combine some or all these things.

Mike is a bit of a nomad. He’s been to all sorts of wild and wonderful places for work and play. His passion for travel has led to some dream jobs, such as art director of Australian Geographic and International Traveller stories.  His most epic journey was during his time  at Australian Geographic where he was sent on a month-long journey to Antarctica to write and photograph a story. Cue penguins, whales, and icebergs galore; and a deep appreciation of the world's wild places....


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Gillian Moran

Brand Builder - Designer - Illustrator - Creative Problem Solver - Webflower - Tree Hugger

A creative in every sense of the word, Gillian (Gil, to those who know her) will happily put her handiwork wherever, and on whatever you’ll allow her to.

From spending an unhealthy amount of time tinkering with MS paint, to starting a roaring trade selling Spice Girls caricatures in the school yard for $1 - it was apparent from a young age that design was her calling. Gil now comes with ten years industry experience under her belt, a portfolio spanning branding, print, digital, web, app and interaction design, spatial and events, strategy and human-centered design and a strong desire to continue learning and fine tuning her craft. Gil thrives on using her design skills to make positive change in the world, and loves working with likeminded clients to find the best solutions for all their design needs.


Mabel (Soyon) Lee

Graphic designer - Illustrator - Artist - Tea lover

Mabel is a Korean graphic designer and artist.

Before moving to Sydney, she lived in New Zealand where she studied fine arts. Her love of drawing comics, painting and printmaking led her to study graphic design. She completed a Visual Communication Design degree at the University of Technology Sydney (UTS) in 2022.

Mabel is a multidisciplinary designer and explores a variety of creative practices ranging from illustration to books, posters, and motion graphics.

She is passionate about visual storytelling, and aims to design things that are beautiful, meaningful and that adds value to people’s life. She loves to draw joyful things and make art that makes people laugh.

Mabel joined the Nook crew as an intern and is now our junior designer working on Making Open.


Is it you we're looking for?

If you are a researcher, illustrator, designer, content maker, writer, strategist, data analyst, product guru or developer give us a shout!


serial collaborators

Some of the extraordinary people who have helped to bring our projects and products to life.

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David Petzold

User Experience Designer - illustrator - Children’s Book Author - Cyclist

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Simon Wright

Service Designer - Content Designer - Data Visualisation - User Experience Designer

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Sasha Abram

Researcher - Service Designer - Writer - Maker - Educator

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Jed Wesley-Smith

Technology Maven – Musician – Excellent Mentor

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Ian Haigh

Leader – Warrior – Genius – Tall

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Jonathan Nix

Mover – Shaker – Character Animator – Minstrel – Musician – Composer

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Matthew Dabner

Writer – Producer – Editor – Maker – Educator

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Rachael Stewart

Creative Strategist - Digital Producer - Community Engagement Specialist - Clothes Swapper

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Loosie Craig

Writer - Director - Producer - Researcher - Traveller

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Marisa Guber

Content & Stakeholder Coordinator - Sustainability & Social Impact Specialist - Event Producer - Yoga Teacher

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Michelle Goff

Creative Strategist - Digital Maven - Producer - Resource Wrangler – Geek - Nomad

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Matt Allen

Facilitator - Collaborator - Planner - Researcher - Social Impact Geek

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Sian Baker

Researcher - Producer - Experience Designer - Yoga Teacher - Surfer - Digital Nomad

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Tanushri Saha

Researcher - Writer - Editor - Service Designer - Design for Transitions

Michelle Turcsanyi

Designer - Magazine Maven - Image Wrangler - Twinkle Toes